Empowered Networks

Overview

If your goal is to improve the delivery of IT services to your customer, Empowered can help. We have the expertise, knowledge and experience to:

• Help you understand where you are today and how to accelerate your journey towards true Service Orientation using our IT Maturity Assessment or Operational Tools Assessment
• Recommend, Source, Integrate/implement and Support the right Tools for managing your Infrastructure and operating your IT business
• Improve your processes to make your Operations more efficient  with our process assessments, strategy development, and Key Performance Indicator (KPI) solutions that enable infrastructure and business managers to work together to automate and improve IT processes based upon actual business needs and identified metrics
• Bring Specialty skills including software tools experts, operational process experts, or ITIL experts to accelerate your success when you can’t find a particular skill, when you have a short term need, or when you have a non-core function you’d rather outsource

Products

Empowered lives at the intersection of what software vendors say their products can do, and what you need to have done.  We come from your world, not the vendor world, and we’ve worked on teams just like yours.  Our team combined brings hundreds of years of experience with IT software tools; we’ve used, recommended, integrated, implemented and supported software for:

• Event/Fault Management
• Performance and Configuration Management for your network, servers or applications,
• Service Desk solutions,
• Project and Portfolio Management,
• Business Dashboards for tracking your KPIs,

From leading vendors such as:

• CA Technologies
• EMC Ionix
• Infoblox
• Netuitive
• Niksun
• Pureshare
• Versata
• VMware

We’ll help you match the right tools to your needs.

Services

IT Maturity Assessments

To deliver cost-effective, high-quality services aligned with business goals, IT operations must be transformed from a component or technology oriented view to more of a business oriented view. According to Gartner, 'fewer than 20 percent of large organizations' have successfully made the transition.

To help meet this challenge, Empowered Networks delivers a comprehensive IT Maturity Assessment of your IT organization in 30 to 45 days. The assessment provides an assessment of current ITIL maturity, and a practical action plan to begin the re-engineering of critical processes. Maturity assessments can be structured to address all ITIL practice areas or a single process improvement area and can include an Operations Assessment, Tools Rationalization and/or Assessment, and/or Alternative Service Delivery Options.

Each selected ITIL process is evaluated for organizational readiness, technology enablement and metrics, measurements and key performance indicators, and a corresponding gap analysis relative to best practices is delivered. Using the results of the gap analysis, a comprehensive action plan is produced, including:

• Documenting steps to realize immediate and long-term process improvements that will drive a return on investment (ROI)
• Identifying any necessary changes in organizational structure
• Enablement for leveraging 'best-of-breed' technologies, and integrating existing tools
• Recommending metrics and Key Performance Indicators for measuring success
• A plan for educating and training and training staff

On-Site Experts

Innovate and reduce your risk at the same time – use our software tools experts, operations process experts, or ITIL experts to augment your team – when you need them, for only as long as you need them.

E4 Methodology

Our E4 methodology is a straightforward, customer-centric framework that will bring you from ground zero to a completely installed and supported solution, or it can be used to solve any part of the process. We use E4 to customize a solution to meet your individual needs.

The four components of E4 are:

Explore – and assess your current environment
Envision – the solution to your problem
Execute – the recommended solution
Enhance – your environment

Explore: Take your first step to improvement by understanding where you are. Our assessments include a professional and unbiased review of your operations, processes and people, to serve as a solid foundation upon which to build recommendations for change. Get a clear sense of where you are today, learn what changes will have the most impact.

Envision: See your way clear to a solution. We make recommendations for hardware, software, processes and skills -- all with one aim -- to ensure you meet your goals. Our recommendations are pragmatic, because we’ve been in your shoes. We understand they must fit within your budget, meet your timing, leverage your team’s strengths, and deliver a positive return on your investment.

Execute: Make the solution real. We know that a major deployment is one of the largest, most expensive and most complex challenges a company can face. We can reduce your risks and maximize your returns. We don’t stop until you say you’re happy. We’ll sell you the right product, install and configure it for maximum application in your environment, train your team on its use, and then support you 24/7 from our Technical Assistance Centre.

Enhance: People make the difference between good and great. We have talent in so many areas and it is available to you. Whether it’s providing EmpoweredCare support on a system we’ve installed for you, or joining your team to solve a particularly challenging problem, or bringing in a specialized skill, we are here for you 24/7. Employ us to eliminate any worry about hiring, firing or dealing with sick leave. We are accountable to you and we’ll make sure there’s never a gap.