IT Management Solutions

Approach

Attention: open in a new window. Print

Approach

Empowered has a unique understanding of how to make Mobility work for your Enterprise.

We recommend BoxTone’s Mobile Service Management Solutions.  BoxTone’s software uniquely brings proactive IT Service Management (ITSM) best practices together with with mobility-specific domain functionality, in a single solution set, designed for supporting mobility.

Unlike other Mobility Management solutions, the BoxTone approach enables:

  • More than Device Management – Far beyond initial activation, provisioning, configuration and change tasks, BoxTone manages and supports the end-to-end mobile lifecycle, for both corporate-owned or employee-owned smartphones and tablets.
  • Multi-Platform - Going multi-platform? Struggling with mobile device diversity?  Know who is connecting before they need support or cause you or your organization harm.
  • End-to-End Visibility - Real time health and performance for individual and groups of mobile users, BlackBerry Enterprise Servers (BES), Exchange and Domino mail servers and wireless carriers; and, when needed, a drill-down for more detail and to take action
  • Proactive Alerts - warn you of pending issues and risks – such as high rescan rates, hung threads, outages, or low memory -- so you can fix them before users call
  • Role-Based – Dashboards, consoles and reports are tuned to role-based needs, so that messaging, engineering, operations, service desk, telecom, security/compliance and management teams can all be mobility experts
  • Support Automation - Pinpoint and resolve issues immediately with simple instructions, or “1-Click Fix-It” routines for common service issues right from the User Console
  • Single unified Management Console – Address your highest priority needs now – at a minimum cost of entry – with an integrated software suite that can expand to address an increasingly diverse mobile environment, and integrate with other IT Management tools.
  • Time to Value - BoxTone modules can deploy to your NOC or data center in hours with no agents, no load and no risk, and enable near instantaneous visibility to – and optimization of – your diverse mobile platform across all components
Once deployed, BoxTone will help you simplify support efforts, cut time and costs, ensure security and compliance and improve service levels - even as your deployment grows.

Benefits can begin immediately and accelerate over the following days and weeks, including:
  • Quick recovery of low-use or no-use devices to save wireless costs
  • 30-40% Fewer Incidents in first 90 days via reduced unplanned downtime
  • 70-80% Faster Mean Time to Repair
  • 70-80% Fewer Service Desk to IT Escalations
  • 30-50% Fewer Mobile User to Service Desk Calls
  • Knowing what's happening before the CIO or other VIPs call